Return policy

Customer satisfaction is our top priority. Returning a product can be stressful for customers, so we're here to help you find the right item for you right from the start. Our knowledgeable experts are on hand to help you select the right product for your needs and usage. We encourage you to take advantage of our expertise before making your purchase.

If you need to return an item, your sales consultant can help you do so. To begin the return process, call or e-mail us at the phone number or e-mail address listed on our Contact Us page. Policies and procedures for obtaining authorization vary depending on the reason for return. See below for more information.

Defective products :

Most of our products come with a one-year warranty on parts and labor. For more details, consult your product documentation or ask one of our experts. If your product is faulty on arrival, inform our product expert of the problem within 48 hours of receipt of the goods. If you discover the defect more than 48 hours after receipt of the goods, please contact the product manufacturer directly. Contact details can be found in the product documentation. NOTE: Most manufacturers require a service call to diagnose the problem.

Damaged products :

All our shipments are 100% insured. Products damaged in transit are eligible for exchange at no cost to you. Delivery of the product(s) will be made by one of our delivery teams for all local deliveries; please call us for our delivery area. On delivery, please check that your product is undamaged. If the product is damaged, you have the right to refuse it. We will contact you to arrange another delivery. Delivery policies vary. For more information, please call or e-mail us at the phone number or e-mail address on our Contact Us page.

The product does not meet your needs:

If you are not satisfied with your purchase, you must contact the store for any cancellation or return. Products delivered in use cannot be returned. Returned products must be free of any apparent damage. Products that do not meet these requirements may not be eligible for return or may incur restocking fees. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping costs incurred when returning a product.

Special order items are subject to a restocking fee - even if not yet delivered - and are not eligible for return if delivered out of the box.

The customer accepts the terms and conditions published above when placing a complete order with our company. In addition, the customer authorizes his/her credit card issuer to comply with these conditions. We reserve the right to cancel orders at any time.

Refunds will be processed in accordance with our store policies. Please contact us for a copy of our policies.

Shipping Policy / Delivery Policy

Please be assured that your items will be shipped as soon as possible from the date of purchase. For special orders, please allow a longer delivery time. You will be notified when the item is received in our warehouse. We cannot deliver to P.O. boxes. If you wish to estimate the delivery date, please note that credit card authorization and verification must be obtained prior to order processing.

Shipping and handling charges.

The cost of these services will be determined at the time of purchase or shipment.